■ General Services
Q1. What services does Planet Works Co., Ltd. provide?
A. Planet Works Co., Ltd. offers corporate IT solutions in the following three areas:
- IT Services (IT support, network solutions, on-site maintenance)
- Medical IT Online Verification Services (online eligibility verification and IT support for medical institutions)
- Digital Signage Maintenance Services (installation and troubleshooting support)
Q2. What industries do you serve?
A. We provide services to a wide range of industries, including general businesses, medical institutions (clinics and hospitals), retail stores, and commercial facilities.
Q3. What areas do you cover?
A. We mainly operate in the Kanto region; however, nationwide support is available depending on the project requirements.
■ IT Services
Q4. What kind of support is included in your IT services?
A. We handle a wide range of IT issues and infrastructure support, including:
- PC troubleshooting
- Network failure resolution
- Wi-Fi optimization
- Email and software configuration
- Server and router setup
Q5. Can you handle urgent IT issues?
A. Yes, we can.
We quickly identify the root cause and restore your system as soon as possible.
Q6. Do you offer both remote and on-site support?
A. Yes, we provide both options depending on your needs:
- Remote Support: Immediate assistance via remote access
- On-site Support: Physical support at your location
Q7. Do you provide IT support in English?
A. Yes, we offer full English-language support.
We assist foreign companies and businesses with international staff.
■ Medical IT Online Verification Services
Q8. What is the Medical IT Online Verification Service?
A. This service supports medical institutions with the implementation, configuration, and operation of online eligibility verification systems.
We also assist with IT infrastructure aligned with Japan’s medical digital transformation (DX), including My Number Card integration.
Q9. Can you support the implementation of online eligibility verification systems?
A. Yes, we provide full support, including system setup, network configuration, and troubleshooting.
Q10. Do you offer specialized support for medical institutions?
A. Yes, we provide dedicated support tailored to medical facilities.
We prioritize fast response times to minimize disruption to clinical operations.
■ Digital Signage Maintenance Services
Q11. What is digital signage maintenance?
A. It is a service that ensures the stable operation of display systems and content distribution devices.
We handle issues such as hardware failures, network problems, and display errors.
Q12. Do you provide end-to-end support from installation to maintenance?
A. Yes, we offer a one-stop solution covering device selection, installation, setup, operation, and maintenance.
Q13. Can you fix issues when signage screens are not displaying?
A. Yes, we can.
We identify the root cause (network, hardware, or content delivery) and restore functionality promptly.
■ Pricing and Contracts
Q14. What is your pricing structure?
A. Pricing varies depending on the scope of work, duration, and contract type.
We provide a detailed quotation in advance.
Q15. Do you offer maintenance contracts?
A. Yes, we offer maintenance plans for each service category.
Regular maintenance helps prevent issues and reduce overall costs.
Q16. Is the quotation free of charge?
A. Yes, we provide free quotations.
Please feel free to contact us.
■ Emergency Support
Q17. Do you provide emergency support?
A. Yes, we do.
We respond as quickly as possible based on the urgency of the issue.
Q18. What are your support hours?
A. Our standard support is available during business hours.
However, we offer flexible support for urgent cases.