IT NETWORK SERVICES
IT RESOURCE SERVICES
IT BUSINESS PARTNERS
IT NETWORK SERVICES
We offer a range of functionalities in the field of IT Network
managed services with agreed SLA to meet customer’s business needs.
Asset Management
We offer expertise to subcontract a certain range of vendor aftermarket tasks to sell IT network products in local Japanese market.
End User Computing
We offer technical support of desktop and laptop computers, applications, and related technologies. We also support specification, installation, peripheral testing, and other activities involving interaction with application software and operating systems within established standard and guidelines.
Hardware Break-Fix Support
We offer outstanding support on the following: Avaya, F5, Fortinet, APC, Aruba, Brocade, Checkpoint, Computer Associates, EMC, Fujitsu, Hitachi, HP, Infinidat, Juniper, Microsoft, NetApp, Palo Alto, Polycom, Quantum, Redhat, Riverbed, Sun, VMWare
Data Center Services
We offer high-quality, cost-effective data center deployment services and expertise that you can deliver as part of your services portfolio.
Offsite/Remote Support
We offer technical and translation support to field engineers, remote engineer and partner companies both during offsite and onsite activities.
WAN/WLAN Network Transformation, Site Surveys and Installations
We offer support on conducting site discovery, site design, quotes and orders, configuration and installation, and testing validation and turnover for IT-network related projects.
Data Storage Solutions Technical Support
We offer support from our qualified field engineers with data center experience on system installations. We are also assisting client to have a factory-certified engineers that could support their data storage activities.
IMACD Services
We offer support on installation, movement, adding, changing and disposal of IT network devices.
RESOURCE SERVICES
We provide our customers the professional IT resources
needed to support their business here in Japan.
Business Support Model
- Dispatch (Oncall) Support Model
- Dedicated (FTE) Support Model
with/without back-fill resource(s)
Service Availability
We provide service(s) based on your selected SLA.
- 24 x 7 x 8 (24 hours a day/7 days a week/engineer within 8 hours)
- 8 x 5 x 8 (8 hours a day/5 days a week/engineer within 8 hours)
- 8 x 5 x NBD (8 hours a day/5 days a week/engineer on next business day)
Engineer’s Language Availability
- Japanese-native speaking engineer
- English-native speaking engineer
- Bilingual (Japanese and English) engineer
IT BUSINESS PARTNERS
We are dedicated in providing professional and efficient IT solutions
to various multi-national, international and domestic companies seeking
introduction and continued IT services support within Japan.
Planetworks' CUSTOMER FEEDBACK
Planetworks coordinated superbly throughout the activity. Thank you very much for the help and support.”
~ Project Manager from a leading OEM company in U.S.A. during a network migration activity